Rental policies
Reservations for items must be made at least 24 hours in advance for orders to be picked up. For UPS orders please plan 5 working days. With our Media Center’s advance booking system, you may book your media for the entire year or by individual show dates.

Returns
All media materials need to be returned the day after your scheduled show date by United Parcel Service or the U.S. Postal Service. For seasonal periods, reserve media early. During Advent, Lent and Easter rentals are kept to a maximum of five days only. Seasonal materials during holiday times must be returned by UPS or you may be asked to mail the item to the next user.

Previewing
You are invited to preview materials during regular office hours at the Media Resource Center or by appointment.

Rewinding
Please rewind all videos prior to returning them to the Media Resource Center.

Damaged items
If any of our materials appear damaged, please contact us immediately. It is understood that the user assumes full responsibility for the safe return of all media. The user is also liable for the full replacement cost of any lost or damaged items.

Cancellations
All cancellations must be made one week prior to the shipping date. We cannot honor cancellations after the programs have been shipped to you or for inclement weather, “acts of God”, scheduling errors, or cancellation of programs.

Usage and boundaries
Media items from the Diocese of New Ulm Resource Center are generally restricted for use within the Diocese of New Ulm boundaries. However, exceptions may be granted on a case by case basis. Unfortunately no foreign requests can be fulfilled. Please call (507) 233-5330 for more information.

Media tips
Every Video Cassette Recorder has a tracking control to adjust for best picture. If you start out with a fuzzy picture, check the tracking control first before assuming you have a defective video. Please keep all media out of sunlight and away from heaters. Rewind videos after usage.